Rules and Regulations in Bangladesh

User Agreement and Acceptance

By creating an account or using any services offered through the platform, you enter into a binding legal agreement with 1win. This agreement takes effect from the moment of registration and governs all subsequent interactions with the platform.

Eligibility Requirements

To use the platform, users must meet the following eligibility criteria:

• Be at least 18 years of age
• Be legally permitted to participate in online betting activities under the laws applicable to their jurisdiction
• Not be registered as a self-excluded user on any gambling restriction list
• Provide accurate and verifiable personal information during registration

The platform does not knowingly permit access to individuals who do not meet these requirements. Any account found to be in violation of eligibility rules may be suspended or permanently closed.

Right to Modify Terms

1win reserves the right to amend, update, or replace any portion of these terms at its discretion. Users will be notified of significant changes through official communication channels. Continued use of the services following a published update constitutes your acceptance of the revised conditions.

Acceptable Use

Users are permitted to access the platform solely for lawful, personal, and non-commercial purposes. The following conduct is strictly prohibited:

• Use of automated systems, bots, or scripts to interact with the platform
• Sharing account credentials with third parties
• Attempting to manipulate odds, outcomes, or platform systems through fraudulent means
• Any activity that interferes with the integrity of the services

Intellectual Property and Content Protection

All content available on the platform, including but not limited to software, graphics, text, and data feeds, is the intellectual property of 1win or its licensed partners. Reproduction, distribution, or commercial use of any platform content without prior written authorisation is prohibited.

Limitation of Liability

The platform is provided on an “as available” basis. 1win does not accept liability for:

• Losses arising from technical interruptions or service downtime
• Decisions made by users based on platform information
• Third-party actions that affect account access or fund availability

Nothing in these terms limits liability where such limitation is prohibited by applicable law.

Overview of Wagering Policies

All bets placed through the platform are subject to the general wagering rules described in this section. These rules apply to all sports, markets, and event types available on the platform. Users are advised to read these conditions carefully before placing any bet.

Eligibility to Place Bets

Only registered users with a verified account and sufficient funds are permitted to place bets. The following conditions apply:

• The account must not be under any active restriction or suspension
• The user must not be in a self-exclusion period
• All identity verification requirements must be fulfilled prior to withdrawing winnings

Bet Acceptance

A bet is considered accepted only once confirmation is displayed on screen or sent to the user via their account interface. The platform reserves the right to decline any bet, either in full or in part, at its discretion, particularly in cases where:

• The requested odds are no longer available
• A technical error is identified prior to confirmation
• The stake exceeds the maximum permitted for a specific market

Stake Limits

The platform enforces minimum and maximum stake amounts, which may vary depending on the sport, event, and market selected. General guidelines are as follows:

• Minimum stake per bet: defined at the market level and displayed at the time of placement
• Maximum stake per bet: subject to per-event and per-market limits set by the platform
• These limits may be revised without advance notice, particularly for high-demand events

Settlement of Bets

Bets are settled in accordance with the official results published by the relevant governing body for each sport or event. Settlement rules include:

• Winnings are credited to the user’s account promptly following official result confirmation
• In the event of a dispute over a result, the platform’s decision, based on verified data sources, is considered final
• Void bets are returned to the user’s account at the original stake value

Bet Restrictions and Cancellations

The platform reserves the right to restrict or cancel bets under the following circumstances:

• Evidence of fraudulent activity or manipulation of an event
• Discovery of a pricing error at the time the bet was accepted
• Regulatory requirements or directives from a relevant authority
• Violation of these general betting rules by the user

In all such cases, the user will be notified through their registered account.

Account Funding

Users may deposit funds into their accounts using the payment methods made available on the platform. All deposits must originate from a payment instrument registered in the user’s own name. Third-party funding is not permitted under any circumstances.

Available deposit methods for Bangladesh users may include:

• Local bank transfers
• Mobile financial services (such as bKash, Nagad, and Rocket)
• Cryptocurrency transfers
• Prepaid cards and international payment systems

The availability of specific methods may change without prior notice. Users should verify supported options within their account settings.

Transaction Limits

Transaction limits apply to both deposits and withdrawals. These limits vary depending on the payment method selected and the user’s account verification status:

• Minimum deposit: displayed at the point of transaction for each method
• Maximum deposit: subject to method-specific ceilings and account tier
• Minimum withdrawal: defined per payment method
• Maximum withdrawal: subject to daily, weekly, and monthly caps as specified in the platform’s payment policy

Fees

The platform does not typically charge fees for standard deposits. However, certain payment providers may apply their own processing charges, for which 1win bears no responsibility. Withdrawal fees, if applicable, are disclosed at the time of the transaction.

Processing Timelines

These timelines are estimates and may be affected by the processing schedules of third-party payment providers.

Identity Verification (KYC and AML)

In compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, the platform may request the following documentation before processing withdrawals:

• Government-issued photo identification (national ID card or passport)
• Proof of residential address (utility bill or bank statement)
• Confirmation of payment method ownership

Withdrawal requests will be held pending until verification is complete. Users are advised to complete their KYC process in advance to avoid delays. The platform reserves the right to decline or reverse any transaction where verification requirements have not been satisfied.

Commitment to Player Wellbeing

The platform is committed to supporting a safe and controlled environment for all users. Gambling should be treated as a form of entertainment, and users are encouraged to remain aware of their habits and set personal limits accordingly.

Tools Available to Users

Several tools are available within the account settings to help users manage their activity:

• Deposit Limits: Users may set daily, weekly, or monthly caps on the amount they deposit. Once a limit is set, it takes effect immediately and can only be increased after a cooling-off period.
• Session Limits: Users may restrict the amount of time spent on the platform within a defined period.
• Loss Limits: Users may define the maximum loss they are willing to sustain over a given timeframe.
• Self-Exclusion: Users who wish to take a break from the platform may request a temporary or permanent self-exclusion. During an exclusion period, the account will be suspended and access to all services will be blocked.
• Reality Checks: Periodic notifications can be enabled to alert users about the duration of their active session.

Self-Assessment

Users who are uncertain about their gambling habits are encouraged to complete a risk self-assessment. This tool helps identify patterns of behaviour that may indicate a developing problem. Self-assessment questionnaires are available through the responsible gambling section of the account.

Access for Minors

The platform strictly prohibits access by individuals under the age of 18. Users with minor children are advised to utilise parental control software to prevent access to gambling services.

Professional Support Resources

Users seeking assistance with gambling-related issues may contact the following organisations:

• Gamblers Anonymous (International): www.gamblersanonymous.org
• GamCare: www.gamcare.org.uk
• BeGambleAware: www.begambleaware.org

These organisations provide confidential support, counselling, and guidance for individuals and families affected by problem gambling.

Regulatory Obligations

The platform operates in accordance with internationally recognised Anti-Money Laundering and Counter-Terrorist Financing standards. These obligations require the platform to identify, monitor, and report any financial activity that raises concerns regarding the origin or legitimacy of funds.

Know Your Customer (KYC) Procedures

As part of its AML compliance framework, the platform requires all users to complete identity verification before accessing full account functionality. The KYC process includes:

• Submission of a valid government-issued photo ID
• Proof of address dated within the last three months
• Source of funds documentation, where applicable
• Payment method verification

Verification is conducted at account registration and may be repeated at any stage if the platform identifies a change in risk profile.

Transaction Monitoring

All financial transactions conducted through the platform are subject to ongoing monitoring. The system is designed to detect:

• Unusually large or frequent deposits and withdrawals
• Patterns inconsistent with the user’s declared activity or profile
• Attempts to structure transactions to avoid reporting thresholds
• Transfers involving flagged jurisdictions or sanctioned entities

Detection of Suspicious Activity

The platform employs automated and manual review processes to identify potentially suspicious behaviour. Indicators reviewed include, but are not limited to:

• Rapid cycling of funds without significant betting activity
• Use of multiple payment methods without clear explanation
• Requests for unusual withdrawal routing
• Discrepancies between stated identity and transaction behaviour

Account Restrictions and Fund Freezing

In the event that suspicious activity is identified, the platform reserves the right to:

• Place an immediate hold on the affected account
• Suspend all pending and future transactions
• Request additional documentation for review
• Freeze funds pending investigation or regulatory instruction
• Report the matter to the relevant competent authority

Users whose accounts are subject to restriction will be notified unless such notification is prohibited by applicable law or ongoing investigation requirements.

User Obligations

Users are required to provide accurate and complete information at all times. Any attempt to provide false documentation, misrepresent the source of funds, or circumvent AML procedures constitutes a serious breach of these terms and may result in permanent account closure and referral to relevant authorities.

Data Protection Standards

The platform is committed to protecting the personal data of all users in accordance with applicable data protection legislation and international privacy standards. This section explains what data is collected, how it is used, and the rights users hold in relation to their personal information.

Personal Data Collected

During account registration and use of the services, the following categories of personal data may be collected:

• Identity Data: Full name, date of birth, nationality, and government ID details
• Contact Data: Email address, phone number, and residential address
• Financial Data: Payment method details, transaction history, and account balance information
• Technical Data: IP address, device identifiers, browser type, and session logs
• Usage Data: Betting history, service interactions, and platform navigation patterns
• Verification Data: Copies of identity documents submitted during KYC processes

How Personal Data Is Used

Collected data is used for the following purposes:

• Account creation, verification, and ongoing management
• Processing deposits, withdrawals, and bet settlements
• Compliance with legal obligations, including AML and KYC requirements
• Fraud prevention and security monitoring
• Improving platform functionality and user experience
• Communicating important account-related information

Data is not sold to third parties. Where data is shared with external service providers, such arrangements are governed by strict data processing agreements.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Financial and identity records may be retained for a minimum of five years following account closure, in compliance with AML obligations.

User Rights

Users located in Bangladesh have the following rights in relation to their personal data:

• Right of Access: Request a copy of the personal data held on file
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of personal data, subject to legal retention requirements
• Right to Restrict Processing: Request a limitation on how personal data is used
• Right to Object: Object to processing carried out on the basis of legitimate interests
• Right to Data Portability: Request transfer of personal data in a structured, machine-readable format

Requests relating to personal data rights may be submitted through the platform’s official support channels. The platform will respond within the timeframe required by applicable law.

Platform Security Commitment

The platform maintains a comprehensive security infrastructure designed to protect user accounts, personal data, and financial transactions. All technical measures are reviewed and updated in accordance with current cybersecurity standards.

Data Encryption

All data transmitted between the user’s device and the platform’s servers is protected using Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption protocols. This ensures that sensitive information, including login credentials and financial details, cannot be intercepted during transmission.

Two-Factor Authentication (2FA)

Users are strongly advised to enable two-factor authentication on their accounts. With 2FA active:

• A secondary verification code is required at login, in addition to the account password
• Unrecognised login attempts trigger automatic alerts
• Account changes, including password resets and withdrawal requests, require additional confirmation

Enabling 2FA significantly reduces the risk of unauthorised access.

Account Activity Monitoring

The platform’s security systems continuously monitor account activity for irregular behaviour. Automated alerts are generated in response to:

• Login attempts from unrecognised devices or geographic locations
• Multiple failed authentication attempts
• Unusual patterns in transaction or betting activity
• Simultaneous access from multiple devices or IP addresses

When suspicious activity is detected, the platform may temporarily suspend account access and contact the registered user for verification.

User Responsibilities

Users are equally responsible for maintaining the security of their accounts. The following practices are required:

• Keep login credentials strictly confidential and do not share them with any third party
• Use a unique, strong password that is not reused across other services
• Log out of the account after each session, particularly on shared or public devices
• Report any suspected unauthorised access to the support team without delay

Incident Response

In the event of a confirmed security breach affecting user data or account integrity, the platform will:

• Notify affected users through their registered contact details
• Suspend compromised accounts to prevent further unauthorised activity
• Cooperate with relevant authorities where legally required
• Conduct a thorough internal review and implement corrective measures

All security-related enquiries may be directed to the platform’s dedicated support team through the official contact channels.