Play Safely, Play in Control

All forms of gambling carry an inherent risk of financial loss. No outcome is ever guaranteed, and no strategy eliminates that risk entirely.

1win encourages every player in Bangladesh to approach betting as a form of entertainment, not as a source of income. Responsible play begins with honest self-assessment and a clear understanding of personal limits.

To keep your experience safe and enjoyable, consider the following principles:

• Set a budget before you play. Only wager what you can afford to lose.
• Treat gambling as leisure. It is not a solution to financial difficulties.
• Keep track of your time. Set clear boundaries on how long each session lasts.
• Avoid chasing losses. Losses are a normal part of gambling; do not try to recover them through further bets.
• Stay informed. Learn about the tools available to you and use them proactively.
• Take regular breaks. Stepping away helps you maintain perspective and control.
• Keep gambling separate from daily responsibilities. Never allow it to interfere with work, family, or finances.

Problem gambling can develop gradually, and early identification is essential for getting the right support in time. The following indicators may signal that gambling has moved beyond safe, recreational play:

• Spending more money on betting than originally planned, on a regular basis
• Feeling restless or irritable when not gambling
• Repeatedly attempting to stop or reduce gambling without success
• Using gambling to cope with stress, anxiety, or emotional difficulties
• Lying to family members or close friends about the extent of your gambling activity
• Neglecting work, studies, or personal responsibilities due to time spent gambling
• Continuing to gamble despite significant financial losses
• Borrowing money or selling personal belongings to fund gambling
• Losing interest in hobbies or social activities that were previously enjoyable
• Feeling an overwhelming urge to increase the size of your bets over time

Gambling addiction is a serious condition that requires professional attention. If you recognise several of these signs in yourself or someone close to you, seeking qualified help promptly is strongly advised.

There are clear, effective actions you can take to regain control of your gambling habits. The following recommendations are offered by 1win to help players in Bangladesh prevent and address problematic betting behaviour:

• Use deposit limits. Set daily, weekly, or monthly deposit caps directly within your account settings to stay within your budget.
• Activate session time limits. Restrict how long you can remain logged into your account during a single session.
• Request a cooling-off period. Temporarily pause your account access for a set number of days when you feel your habits are becoming difficult to manage.
• Opt for self-exclusion. If you need a longer break, you can exclude yourself from the platform for an extended period.
• Avoid gambling under stress. Do not place bets when you are emotionally overwhelmed, tired, or under financial pressure.
• Do not gamble with borrowed funds. Only use money that is yours and that you can afford to lose.
• Talk to someone you trust. Sharing your concerns with a family member or friend can provide valuable perspective and accountability.
• Seek professional counselling. Certified therapists and addiction specialists can provide structured, confidential support.
• Contact support services. Dedicated helplines and organisations are available to assist you at no cost.
• Reach out to the 1win support team. The platform’s customer care team can guide you through the available responsible gaming tools at any time.

Professional support is available for anyone in Bangladesh who is experiencing difficulties related to gambling. The following organisations offer confidential assistance, counselling, and guidance:

• Kaan Pete Roi (Bangladesh)
  A mental health support helpline available to individuals dealing with emotional distress, including gambling-related concerns.
  Website: www.kaanpeteroi.com
• National Mental Health Helpline (Bangladesh)
  Operated by the Directorate General of Health Services (DGHS), this helpline provides access to mental health professionals.
  Hotline: 16789
• Gamblers Anonymous (International)
  A peer support network for individuals dealing with compulsive gambling, with online meetings accessible from Bangladesh.
  Website: www.gamblersanonymous.org
• GamCare (International)
  Provides free information, support, and counselling for anyone affected by problem gambling, including online chat support.
  Website: www.gamcare.org.uk
• BeGambleAware (International)
  Offers educational resources and a directory of professional support services for those affected by gambling-related harm.
  Website: www.begambleaware.org
• International Centre for Responsible Gaming (ICRG)
  Provides research-backed resources and information about problem gambling and available treatment options.
  Website: www.icrg.org

If you are concerned about your gambling habits or need assistance with any of the responsible gaming tools available on the platform, the 1win customer support team is ready to help. Contact details for players in Bangladesh are listed below:

• Live Chat: Available directly on the 1win website and mobile application, 24 hours a day, 7 days a week
• Email Support: Send your query or concern to the official support address listed in the Contact Us section of the platform
• Social Media: Reach the support team through the official 1win social media channels for general guidance
• Help Centre: Access the FAQ and self-help resources available within the platform for immediate information on responsible gaming tools and account controls