Privacy Policy

1win is committed to maintaining the privacy and security of every user’s personal information. The platform collects only the data necessary to deliver its services responsibly and in compliance with applicable laws in Bangladesh.

What Personal Information Is Collected

The following categories of personal data may be collected during registration, account use, and transactions:

• Full name
• Date of birth
• Email address
• Phone number
• Payment and financial details
• Device and browser information
• IP address and location data
• Identity verification documents

Purpose of Collection

Personal information is collected for the following purposes:

• Account creation and verification
• Processing deposits and withdrawals
• Complying with anti-money laundering (AML) and Know Your Customer (KYC) requirements
• Delivering customer support
• Fulfilling legal and regulatory obligations

Security Measures in Place

1win applies both technical and organisational safeguards to protect user data:

• SSL encryption for all data transmissions
• Restricted internal access to personal information
• Regular security assessments and audits
• Secure data storage systems with access controls

User Rights

Users in Bangladesh hold the following rights in relation to their personal data:

• Access: The right to request a copy of data held about them
• Correction: The right to update inaccurate or outdated information
• Deletion: The right to request removal of personal data, subject to legal retention obligations
• Objection: The right to object to certain types of data processing

All requests related to personal data rights may be submitted through the official support channels provided on the website.

All data gathered by the platform is processed for specific, lawful purposes. The use of personal information is conducted transparently and in accordance with the terms set out in this document.

Core Operational Uses

• Account maintenance: Ensuring user accounts remain active, accurate, and secure
• Transaction processing: Facilitating deposits, withdrawals, and related financial activities
• Identity verification: Confirming user identity as required under regulatory frameworks
• Customer support: Responding to queries, complaints, and service requests

Service Optimisation

Collected data helps improve the overall quality and performance of the platform:

• Analysing usage patterns to enhance navigation and functionality
• Identifying and resolving technical issues
• Personalising the user experience based on preferences and activity

Marketing and Communications

With user consent, personal information may be used for:

• Sending promotional offers and updates relevant to the user’s preferences
• Notifying users of platform changes, new features, or policy updates
• Conducting surveys to improve service delivery

Users may opt out of marketing communications at any time through their account settings or by contacting support.

Regulatory Compliance

Certain data processing activities are carried out to meet legal obligations, including:

• Compliance with AML and KYC regulations
• Reporting obligations to relevant regulatory bodies
• Fraud prevention and detection measures

All data processing activities are grounded in a lawful basis and conducted with full transparency toward the user.

Users have the right to access, review, and update their personal information held by the platform at any time. The process for doing so is straightforward and available through official channels.

How to Access or Update Personal Data

• Log in to your account and navigate to the profile or account settings section
• Submit a formal request through the customer support team via email or live chat
• Provide sufficient identification details to allow the platform to locate and verify the relevant records

Requests are typically processed within a reasonable timeframe, in line with applicable data protection standards.

Requesting Data Modification or Removal

If a user believes that their personal information is inaccurate, incomplete, or no longer necessary, they may request:

• Correction of specific data fields
• Partial or full deletion of their personal record, subject to any legal retention requirements

Note that certain data may be retained for a legally mandated period even after a deletion request is submitted.

Security Checks and Consent

Before processing certain requests, the platform may require users to consent to identity verification procedures. This is carried out to protect users from unauthorised access or fraudulent modification of their account data.

Payment Data Processing

Payment information is processed through authorised third-party electronic service providers. These providers operate under strict data confidentiality agreements and are bound by applicable financial regulations. Users consent to this processing by submitting payment details through the platform. Personal financial data is never stored beyond what is operationally and legally necessary.

The services offered by 1win are intended exclusively for adult users. Access to the platform, including registration and account creation, is restricted to individuals who are 18 years of age or older.

Age Restrictions

• Users under the age of 18 are strictly prohibited from registering or using the platform
• By completing the registration process, users confirm that they meet the minimum age requirement
• The platform does not knowingly collect or process personal data belonging to minors

Limitations of Age Verification

The platform is not always in a position to independently verify a user’s age without supporting documentation. Users may be required to submit valid identity documents as part of the KYC process to confirm their age. If there is any reason to suspect that a registered user is under 18, the account may be suspended pending verification.

Requests from Parents or Guardians

If a parent or legal guardian believes that a minor has registered an account on the platform without authorisation, they are encouraged to contact the support team without delay. Upon receipt of a verified request, the platform will:

• Suspend or close the relevant account
• Delete any personal data associated with the minor, subject to applicable legal requirements

All such requests must include sufficient information to identify the account in question and confirm the identity of the requesting party.

In the course of delivering its services, the platform may transfer personal data to, and process it in, countries other than Bangladesh. This may occur where 1win operates through international partners, affiliates, or service providers located in other jurisdictions.

Basis for International Transfers

• By registering and using the platform, users provide their consent to the potential international transfer of their personal data
• Such transfers are carried out only where necessary for the fulfilment of services, contractual obligations, or legal requirements

Data Confidentiality Across Borders

The platform takes the following measures to safeguard personal information during international transfers:

• All agents, partners, and affiliates are required to adhere to strict data confidentiality standards
• Data sharing agreements are in place to ensure that transferred information receives a level of protection consistent with the standards applied by the platform
• No personal data is transferred to third parties that are unable to demonstrate adequate data protection practices

Users who do not consent to the international transfer of their personal data should refrain from using the platform’s services.

This section establishes the legal framework within which certain provisions of this Privacy Policy operate. It is intended to clarify the scope and application of specific norms in order to create a defined legal regime governing the relationship between the platform and its users.

Application of This Disclaimer

This disclaimer becomes effective and binding upon the user when they:

• Accept the Privacy Policy through the act of signing or formally ratifying the agreement
• Join the agreement by completing the registration process or continuing to use the platform’s services

Scope of the Disclaimer

• The disclaimer may modify how certain standard norms apply in the context of the platform’s operations
• It does not eliminate user rights provided under applicable law, but defines how those rights are exercised within the platform’s specific legal and operational context
• In the event of any conflict between this disclaimer and the broader Privacy Policy, the terms of this document shall take precedence

Users are advised to read this section in conjunction with the full Privacy Policy to obtain a complete understanding of their rights and obligations.

Cookies are small text files placed on a user’s device when they visit a website. The platform uses cookies to support its technical operations and to improve the experience of users across its online services.

How Cookies Are Used

Cookies serve the following functions on the platform:

• Statistical analysis: Tracking aggregate usage data to understand how users interact with the website
• Behavioural analysis: Observing navigation patterns to identify areas for improvement
• Personalisation: Remembering user preferences and settings to provide a more relevant experience
• Site performance optimisation: Ensuring pages load correctly and that technical functionality operates as intended

Cookie Storage Period

Cookies placed by the platform are stored on the user’s device for a period of up to one year from the date of their creation, unless deleted by the user beforehand.

Managing Cookies

Users may manage or disable cookies through their browser settings at any time. Disabling certain cookies may affect the functionality or availability of specific features on the platform. The platform does not use cookies to collect sensitive personal information beyond what is described in this document.

Continued use of the platform’s services constitutes full acceptance of the terms set out in this Privacy Policy. Users who do not agree with any part of this document should discontinue use of the platform and may contact support to close their account.

Conditions of Acceptance

• Full acceptance of the Privacy Policy is a prerequisite for accessing and using the services offered by the platform
• Acceptance is confirmed at the point of registration and reaffirmed through continued use of the services
• Users are responsible for reviewing the Privacy Policy periodically to remain informed of any changes

Policy Versioning

The current version of this Privacy Policy supersedes all previous versions. In the event of any discrepancy between the current version and any prior version of the document, the terms of the current version shall apply in full.

The platform reserves the right to update this document at any time. Users will be notified of material changes through the website or via registered contact details where applicable.

The platform may share personal information with third parties in specific and lawful circumstances. All such sharing is conducted in accordance with this Privacy Policy and applicable data protection laws.

Circumstances for Data Sharing

Personal data may be disclosed to third parties for the following reasons:

• Dispute resolution: Where sharing information is necessary to investigate or resolve a dispute involving the user
• Contractual obligations: Where fulfilment of a service agreement requires the involvement of a third party
• Legal compliance: Where disclosure is required by law, regulation, or a competent authority

Transparency in Third-Party Disclosure

• Third-party service providers and partners are typically listed on the platform’s website
• Where a third party is not publicly listed, the platform will disclose the purpose and scope of the data being shared prior to or at the time of transfer
• Users will be informed of any significant changes to third-party data sharing arrangements

Consent

By submitting personal information through the platform, users provide their consent for that data to be transferred to third parties in the circumstances described above. Users who object to specific types of third-party data sharing should contact the support team to discuss available options.

The platform does not sell personal data to third parties for commercial or marketing purposes.

The platform’s website may contain links to external websites operated by third parties. These links are provided for informational or functional purposes and do not constitute an endorsement of the content, services, or privacy practices of those websites.

Limitation of Responsibility

• 1win is not responsible for the collection, use, or protection of personal data on any third-party website accessed through links on the platform
• Each external website operates under its own independent privacy policy and data protection framework
• The platform has no control over, and accepts no liability for, the data handling practices of third-party sites

User Responsibility

Users are advised to:

• Review the privacy policy of any external website before submitting personal information
• Exercise caution when interacting with third-party platforms, particularly those requesting sensitive data
• Report any suspicious or misleading links found on the platform to the customer support team

The platform recommends that users remain vigilant about their personal data when navigating away from the official website.